There are many causes for the Xbox app to get stuck at preparing screen. This article explains how you can fix some of them, so your Xbox One will work properly again.
The “xbox app stuck on preparing” is a problem that has been present for a while. Microsoft has released fixes to fix the issue.
Kazim has always been fascinated by technology, whether it’s tinkering with the settings on his iPhone, Android device, or Windows computer. And, on occasion, unscrewing the gadget to inspect the hardware, however… Continue reading
- Many customers have noticed that the downloads in Windows 11’s Xbox app are stalled at the preparing screen. For hours, no progress is recorded.
- Terminate any EA processes, upgrade the OS, or remove conflicting apps, among other options indicated below, to resolve the issue.
- Also, learn how to join the Xbox Game Pass and play over 100 games across all of your devices.
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Due to the large selection of games offered and the ability to play them across devices via Game Pass, the Xbox app has recently become a craze. However, numerous users have claimed that after downloading a game with little progress for hours, the Xbox software becomes stuck at the preparation page.
Users are unable to download games as a result of this, and there is no indication or information as to what is generating the problem, leaving them in a bind.
To solve the Xbox app stopped at preparation screen issue, go through this procedure to both discover and remove the underlying reason.
What causes the Xbox app on Windows 11 to get stopped at the preparing screen?
When dealing with such issues, it’s difficult to pinpoint the root cause. Unless you’ve made any adjustments in the recent past, after which the problem initially appeared. In such case, just restore the prior settings or configuration to resolve the issue.
Misconfigured settings, faulty cache, competing processes or applications, and operating an outdated version of the OS are some of the most common causes.
The applicable fix for each of them is mentioned in the next section. To fix the Xbox stopped at preparation screen issue, run them in the same order.
What should I do if the Xbox app freezes at the preparation screen?
1. Restart the computer.
- To examine the available choices, go to the desktop, press Alt + F4 to open the Shut Down Windows box, and then click on the dropdown menu.
- Select Restart and then OK at the bottom of the page.
2. Put an end to all EA procedures.
- To open the Task Manager, use Ctrl + Shift + Esc.
- Locate any EA-related processes, right-click them, and choose End task from the context menu.
Check whether the progress on the Xbox app in Windows 11 progresses beyond the preparation screen after stopping the processes.
3. Install the Windows 11 update
- To open the Settings app, press Windows + I, then pick Windows Update from the left-hand navigation pane’s list of tabs.
- After that, select Check for updates to see if there are any newer versions of the OS available.
- If any are discovered, save them to your computer and install them.
4. Run the troubleshooter for Windows Store Apps.
- To open the Settings app, press Windows + I, then choose Troubleshoot from the System tab on the right.
- Then choose Other troubleshooters.
- Next to Windows Store Apps troubleshooter, locate and click the Run option.
- If asked, wait for the troubleshooter to identify and eliminate the issue before selecting an acceptable solution.
Microsoft’s built-in troubleshooters can help you fix a variety of faults in Windows 11 with no work or oversight on your part. As a result, if an issue occurs, check to see whether a troubleshooter is available and execute it.
5. Reset or repair the Xbox app
Resetting the app restores it to the condition it was in when you originally installed it, removing any specified settings and data.
- To open the Settings app, press Windows + I and then pick the Apps tab from the left-hand navigation bar.
- Next, click on Apps & features on the right.
- Locate the Xbox app, choose Advanced options from the menu that opens by clicking the ellipsis next to it.
- Now, choose Repair from the drop-down menu.
- Wait for the procedure to finish before checking to see whether the issue has been resolved. If the problem continues, press the Reset button.
- On the popup that appears, click Reset once more.
Repairing or restarting the Xbox app may assist if the downloads are stopped on the preparation screen owing to difficulties with the software itself. It’s advised that you attempt to fix it first, and then reset the app if that doesn’t work.
When you fix an app, all of its files are examined, and the ones that are faulty are replaced. Anomalies in the register entries are also investigated.
6. Clear the cache on the Microsoft Store
- To open the Search menu, press Windows + S. In the top text box, type Windows Terminal, then right-click on the appropriate search result and choose Run as administrator from the context menu.
- When the UAC (User Account Control) question appears, choose Yes.
- Select Command Prompt from the list of choices by clicking the downward-facing arrow at the top. Alternatively, you may open Command Prompt in a new tab by pressing Ctrl + Shift + 2.
- To clear the Microsoft Store cache, execute the following command and press Enter: wsreset
7. Remove any programs that are incompatible.
- To open the Settings app, press Windows + I, and then pick Apps from the left-hand list of tabs.
- Click on Apps & features on the right.
- Locate the troublesome or conflicting app, then pick Uninstall from the menu by clicking the ellipsis next to it.
- In the confirmation question that appears, pick Uninstall once again.
If you get the download stuck on preparation screen error in Xbox after downloading an app, remove it straight away and see if it solves the problem. Certain applications have been known to interfere with the operation of other apps on the system.
Make a note of the applications you installed around the time you first noticed the problem to figure out which ones to remove.
Begin deleting the programs one at a time, checking to see whether the issue has been resolved after each. Reinstall the others that were deleted throughout the procedure once you’ve identified and removed the conflicting one.
How can I sign up for Xbox Game Pass?
If consumers choose for the $14.99/month Xbox Game Pass subscription, they will get access to over 100 games that may be played on multiple devices.
It also has more affordable options where you may play these games on a console or a PC. Additionally, Xbox updates the platform with new titles on a regular basis to keep customers interested.
There are a lot of great plans to choose from.
The ability to pick between the three packages guarantees that people may subscribe to the one that best meets their needs. So, if you’ve been thinking about signing up for the Xbox Game Pass, go to their official website, choose a plan, download the app, and start playing games right now.
That’s all there is to do when it comes to fixing difficulties with the Xbox app on Windows 11 that cause games to get stopped at the preparing screen. Also, learn how to use the Xbox’s remote installation capability.
Another problem that customers often notice is that Windows 11 fails to detect Xbox controllers; discover how to remedy this. Our suggestions will assist you in this respect.
In the comments area below, let us know which repair works for you and your favorite Xbox games.
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The “Microsoft store stuck on preparing” is a problem that has been present for a while. Microsoft has released fixes for the issue. Reference: microsoft store stuck on preparing.
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